§ 1 General Provisions, Scope

These General Terms and Conditions govern the legal relationship between Petershop GmbH (hereinafter referred to as PETERSHOP) and the natural and legal persons who use the online offering of PETERSHOP (hereinafter referred to as Buyer). These Terms and Conditions apply to the use of the website www.petershop.com and all associated sub-pages.

Deviating conditions of the Buyer shall not be recognised unless PETERSHOP has expressly agreed to their validity in writing.

§ 2 Conclusion of Contract

(1)The offering of PETERSHOP on the internet constitutes a non-binding invitation to the Buyer to place orders with PETERSHOP.

(2)By placing an order for the desired purchase item, the Buyer makes a binding offer to conclude a purchase contract.

(3)PETERSHOP is entitled to accept this offer within 2 business days by sending an order confirmation by email. After the fruitless expiry of this period, the offer shall be deemed rejected.

(4)The contract text will not be stored by PETERSHOP. The Buyer shall receive the contract documents together with the order confirmation by email.

§ 3 Payment, Due Dates, Default

(1)Payment for goods may be made by advance payment, credit card, direct debit (SEPA direct debit) or invoice. Payment by SEPA direct debit is only possible within Germany. In individual cases, PETERSHOP reserves the right to exclude certain payment methods.

(2)In the case of advance payment, the purchase price shall be paid immediately after conclusion of the contract. In the case of payment by invoice, the invoice amount shall be settled within 14 days of receipt of the goods. In the case of payment by SEPA direct debit or credit card, the debit shall be made within one week of conclusion of the contract.

(3)In the event of default, interest at a rate of 5 percentage points above the base interest rate per annum shall be payable (for entrepreneurs: 9 percentage points above the base interest rate). The right to claim further damages remains reserved.

§ 4 Delivery

(1)Delivery shall be effected by dispatching the purchase item to the address provided by the Buyer.

(2)Shipping costs shall be borne by the Buyer and shall be based on the current shipping price list. For deliveries abroad, packaging and shipping costs shall be calculated separately by weight. If the Buyer requests a special shipping method, they shall bear the additional costs incurred.

(3)If the Buyer acquires the purchase item for their commercial activities, the risk of accidental loss shall pass to the Buyer as soon as PETERSHOP has handed over the goods to the carrier or freight forwarder.

(4)If an item is temporarily unavailable, PETERSHOP shall notify the Buyer without delay. If delivery is delayed by more than 30 days, the Buyer shall be entitled to withdraw from the contract.

§ 5 Retention of Title

The purchase item shall remain the property of PETERSHOP until full payment has been made. Prior to the transfer of ownership, pledging, transfer by way of security, processing or modification without the express written consent of PETERSHOP shall not be permitted.

§ 6 Prices

(1)The stated price is the final price including the applicable statutory value-added tax and other price components. The price does not include delivery and shipping costs.

(2)The price applicable at the time the Buyer submits their offer shall be decisive for invoicing purposes.

§ 7 Warranty

(1)PETERSHOP warrants that the purchase item is free from defects at the time of handover.

(2)If the purchase item is defective at the time of handover, the Buyer shall have the right to subsequent performance - at their choice, either rectification of the defect or delivery of a defect-free item. If subsequent performance fails, the Buyer shall be entitled to reduce the purchase price or to withdraw from the contract.

(3)PETERSHOP may refuse the type of subsequent performance chosen by the Buyer if it is impossible or only possible at disproportionate costs.

(4)If the purchase is a commercial transaction, the Buyer shall inspect the goods immediately upon delivery and shall notify any identified defects without delay; otherwise the goods shall be deemed approved in that respect. This shall not apply to defects that were fraudulently concealed.

(5)PETERSHOP obtains confirmation from its suppliers that no third-party intellectual property rights preclude lawful use of the delivered goods by the Buyer. If the purchase is not a consumer transaction, PETERSHOP therefore excludes warranty liability for defects arising from third-party intellectual property rights.

(6)Claims for defects shall become time-barred two years after handover of the purchase item.

(7)Damages caused by improper handling of the goods by the Buyer shall not give rise to any claims against PETERSHOP.

§ 8 Limitation of Liability

(1)PETERSHOP shall be liable without limitation for damages arising from injury to life, limb or health. For other damages, PETERSHOP shall only be liable insofar as these are based on intentional or grossly negligent conduct or on a culpable breach of an essential contractual obligation. Liability for slightly negligent breach of non-essential contractual obligations is excluded.

(2)In the event of a culpable breach of an essential contractual obligation through simple negligence, liability shall be limited to the typically foreseeable damage.

(3)Liability under the Product Liability Act and under any guarantee given by PETERSHOP shall remain unaffected.

(4)Data communication over the internet cannot technically be guaranteed to be error-free and available at all times. PETERSHOP shall therefore not be liable for the constant availability of the online shop.

§ 9 Data Protection

(1)The collection and processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). For further information, please refer to our Privacy Policy at www.petershop.com/de/info/privacy-policy/.

(2)For the processing of orders, the required personal data (name, address) shall be passed on to the companies commissioned with delivery.

(3)Within the framework of the withdrawal process (§ 356a BGB), the data entered in the withdrawal form (e.g. order number, email address) shall be processed and stored for the duration of the statutory retention periods. The legal basis is Art. 6 para. 1 lit. b GDPR (performance of contract).

§ 10 Right of Withdrawal (Consumers)

10.1 Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day on which you or a third party designated by you (other than the carrier) took possession of the goods.

10.2 Exercise of the Right of Withdrawal - Withdrawal Button (new from 19 June 2026)

Pursuant to § 356a BGB, you may exercise your right of withdrawal via our electronic withdrawal button. This is accessible in your customer account under "My Orders" and is labelled "Withdraw Contract".

The two-step procedure:

You will immediately receive an automatic confirmation by email containing the content of your withdrawal declaration as well as the date and time of receipt.

To meet the withdrawal deadline, it is sufficient to send your withdrawal declaration before the period has expired.

10.3 Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received your withdrawal declaration.

We will use the same means of payment as you used in the original transaction for this refund, unless something else has been expressly agreed. No charges will be levied.

We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest point in time.

You must send back or hand over the goods without undue delay, and in any event no later than 14 days from the day on which you communicated your withdrawal to us. You bear the direct costs of returning the goods. You are only required to compensate for any diminished value of the goods if this loss in value is due to handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

10.4 Exclusions from the Right of Withdrawal

The right of withdrawal does not apply, pursuant to § 312g para. 2 BGB, to:

• goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive;
• goods that can quickly deteriorate or whose expiry date would quickly be exceeded;
• sealed goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery;
• audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

10.5 Model Withdrawal Form

§ 11 Jurisdiction and Applicable Law

(1)The law of the Federal Republic of Germany applies. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

(2)If both contracting parties are merchants, the court at the registered office of PETERSHOP shall have jurisdiction, unless an exclusive place of jurisdiction is established. The same shall apply if the Buyer does not have a general place of jurisdiction within Germany.

(3)For disputes with consumers from the EU, the online dispute resolution platform of the European Commission is available at: https://ec.europa.eu/consumers/odr. PETERSHOP is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

§ 12 Severability Clause

Should any provision of these Terms and Conditions be or become invalid or unenforceable, this shall not affect the remaining provisions, unless the omission of individual clauses would place one of the contracting parties at an unreasonably disadvantageous position.